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I dont recive the product.

R
Rang

Hello, sorry i write in english but i dont know german.

I have order iphone 13 pro max last week and i see on dhl track the packet its already give, but i dont take any packet and no one of my friends,neighbor dont take it.

And i was buying that phone on funding.

What can i do ?

 

Edit by o2_Katja: Moved to our english community

25 Antworten

o2_Jessica
Benutzerebene 7

Hello @RusMihai,

If the parcel was delivered, then you will have had proof or something similar in your letterbox where it was delivered. Check again! Is there any information there?
However, if you are sure that the device did not reach you, then you must request an investigation from the post office.

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Rang

I dont have anything in letter box and i was at post office and they dont have my packet.

I also looked for neighbors and nothing

o2_Jessica
Benutzerebene 7

Hello @RusMihai,

You can find out exactly where a parcel was delivered or dropped off by checking DHL's shipment tracking system.
All you have to do is enter the relevant consignment number at DHL at this address: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
There you will also find the information about where the parcel ended up. It's best to take a look there!

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Rang

writes that it was delivered without being handed over personally and I can't find it anywhere.

Can't contact the seller and ask him where he left off?

R
Rang

What can i do ? @o2_Jessica 

o2_Jessica
Benutzerebene 7

Hello @RusMihai,

has your concern been resolved since your last message? Please excuse me, processing in the community can take a few days depending on the volume of questions.

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Rang

No, i dont find my packet , i try at every one around my house @o2_Jessica .

 

o2_Jessica
Benutzerebene 7

Hello @RusMihai,

In order to check whether I can find something in the system, I am dependent on further data from you, as your forum account is not linked to your telephone number. Please do not write your number or similar here publicly in the forum. For identification and legitimation, please send us a private message to our collective account @o2_Support with your first and last name, your date of birth and your 4-digit personal customer code. You can simply reply to the message I have already written to you from this account.

You can find your inbox here: Click.

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Rang

and how i get my packet ?

o2_Andrea
Benutzerebene 7

Dear  @RusMihai ,

I answered to you in the private message.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear RusMihai,
I can see in the DHL shipmenttrackiung to your order number that the iPhone was delivered on January 6th. Please contact DHL for further informations.
Thu, 06.01.2022, 10:03
    The item was delivered using contactless delivery.

Did you receive the shipment tracking informations?
Kind regards,
Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
R
Rang

No, i didnt recive anything...

o2_Andrea
Benutzerebene 7

Dear @RusMihai ,

I will write another private message to you.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @RusMihai ,

have you contacted DHL and received your package?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
R
Rang

I emailed them but they didn't respond..

o2_Andrea
Benutzerebene 7

Dear @RusMihai ,

I don’t know if DHL supportes email. I always used their hotline.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
R
Rang

They dont talk english ..

o2_Jessica
Benutzerebene 7

Hello @RusMihai,

did you get any further information from DHL according your concern?

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
SethVanDoom
Rang
Benutzerebene 7

Hello @RusMihai,

did you get any further information from DHL according your concern?

Kind regards
Jessica

Hi @o2_Jessica 

This is currently a major problem at DHL, such cases are increasing exponentially. In these cases, you as the sender should submit an inquiry request to DHL. Once DHL claims that the package has been delivered, the recipient has no chance to get anything from DHL. See also 

I myself also have problems with such a case at the moment.

BR

“That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
o2_Jessica
Benutzerebene 7

Thank you @SethVanDoom for your answer!
I’ll check everything and collect all information about what I can do next! :slight_smile:

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Jessica
Benutzerebene 7

So, I just got the missing information. And as it seems I just didn’t know everything necessary for this case.
I will be very happy to pass on your request. And I am very sorry that it has dragged on a bit. We will take care of it together @RusMihai!

Since my colleague Andrea has already requested all the necessary data from you by private message, there is nothing else for you to do at the moment. I will forward this internally.

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Jessica
Benutzerebene 7

Hello @RusMihai,

short update:
I have checked your request again and have not yet received any feedback with a solution. We will stay on it.
What is the current status with you?

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Micha
Benutzerebene 7

Hi @RusMihai is there any change in your status? It would be nice to read an update by you :blush:

yours
Michael

#bleibgesund
R
Rang

no change here, i dont know what i have to do, dhl is not talking english so..

o2_Micha
Benutzerebene 7

Hi @RusMihai the colleagues send a letter the last days to you. I am not sure if this is in english.
It is necessary to fil out the form and send it back to the colleagues. You need to confirm that you haven´t receive the order.
If the letter hasn´t arrived it should until the end of this week.

kindly regards
Michael

#bleibgesund

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