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I dont know if the money I sent was recieved or something was missing

  • November 9, 2024
  • 2 Antworten
  • 18 Aufrufe
G
Besucher:in

Hi,

I had problem paying my mobile tarriff through SEPA and I paid directly from my bank. But I recieved bill with twice the amount of my contract tarriff and i dont know if the money I sent was recieved or something was missing. Can someone help me with this, I can share my payment reference. 

 

Regards

Gowtham

Edit o2_Kathi 29.12.24 Title adapted for a better overview

Lösung von Bumer

Look in the customer portal under invoices/annual overview and it will tell you what amount is outstanding.

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • November 9, 2024

    Look in the customer portal under invoices/annual overview and it will tell you what amount is outstanding.

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • November 9, 2024

    Hello @gowtham1611,

    It's possible that your payment and the new bill simply overlapped, and that's why the amount from last month is still on it.

    As Bumer writes, you can check online to see if your payment has already been received.

    Best regards

    Giulia

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