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I don't have roaming data in Paris (prepaid 02 Loop)

  • May 7, 2023
  • 8 Antworten
  • 97 Aufrufe

Hi, since days I don’t have internet connection in Paris (I got my prepaid SIM card in Berlin), my prepaip Tarif is loop, I still have available 13 gb and I can not use them.

Edit o2_Bianca: Moved from english o2 Community broadband&landline to english o2 Community mobile

Lösung von Vilureef

Hello @jose_jacoboct,

do you have network? Data roaming in the smartphone is active? Is the APN set to "pinternet.interkom.de“?

Best regards

8 Antworten

Vilureef
Legende
  • Lösung
  • May 7, 2023

Hello @jose_jacoboct,

do you have network? Data roaming in the smartphone is active? Is the APN set to "pinternet.interkom.de“?

Best regards


  • Autor
  • Besucher:in
  • May 7, 2023

I have network connection, the APN says internet and the password and user name are empty, the only fields with values areMMSC, proxy MMSC and max of MMS. I have the roaming data option activated


Vilureef
Legende
  • May 7, 2023

Hello @jose_jacoboct,

Then please rewrite the APN to "pinternet.interkom.de".

Best regards


  • Autor
  • Besucher:in
  • May 7, 2023

I already did but I have the same problem 


Vilureef
Legende
  • May 8, 2023

Hello @jose_jacoboct,

Then do a manual network search and select another provider.

Best regards


o2_Matea
  • Team
  • May 10, 2023

Hey @jose_jacoboct ,
welcome to the community💙
I wanted to check in on you. 
Vilureef suggested a manual network search and selecting another provider.
Did this work or do you need further support?
Best regards, Matea


  • Autor
  • Besucher:in
  • May 10, 2023

Hi, out of the blue somehow my connection starts working again, I remove my sim card and after a couple of hours, the roaming starts working again with an automatic provider search. Thanks for the support.


o2_Matea
  • Team
  • May 10, 2023

Hey @jose_jacoboct ,
this is great to hear 🙂
Enjoy Paris!