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I don't have maximum internet bandwith

B
Rang

Dear O2,

I have  Free Unlimited Max Online contract, But I got only 15/5Mb/s down and upload speed.
Please help me to fix this. My router works perfectly.

Thank you Patrik Béres

22 Antworten

o2_Cora

Hello @bres, 

It´s understandable that you want higher speeds than are currently available.

Where are the restrictions in your mobile network? Would you like to name a nearby street? Then we'll gladly take a look for you :) 

Have you checked our Livecheck to see if there are already any interference reports? You can also report restrictions there by yourself, so that the technical team is directly informed.

Best regards 
Cora

B
Rang

Yes I already checked, my address is Günzburg Legoland alle. 
thank you 

o2_Cora

Hello @bres, 

I have just checked the address for you. Maintenance work is currently being carried out at the nearest base station, so there may be restrictions. 

Please keep an eye on our Livecheck and report any faults there, so that you are informed as soon as they have been fixed.

Best regards 
Cora

B
Rang

The problem is, from that when I got the contract/sim card, I got just only 15/5Mb/s what is more then a year now...

o2_Flo
Benutzerebene 7

Hey @bres,

I assume that you live near Legoland? In areas like this with lots of people, the station can easily become overloaded. Is the low speed only at your home address or everywhere?

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Rang

Technically the Season is over, so right now the whole place is a ghost town.
So no, it can’t be.

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

@bres 

Did you have ever check the simcard in a mobile phone? 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
B
Rang

Yes, i did, 3 different devices, phone, tablet and a 4g router. still 15Mb/s download, and 3 upload.

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

And outside your House? 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
B
Rang

Ofc I did, even in my city too. nothing changed. I tried different LTE bands on my router, different positions, longer antennas too.

B
Rang

I think, when I bought/made the contract/sim card, somebody just made a mistake, and didn’t “choose/activated” the correct type to me. Here is a picture about the “Unlimited Smart” package.
So may I ask you, to check it? Thank you

 

o2_Sven

Hello @bres ,

you do have a o2 Free Unlimited Max contract, a lower speed can have many reasons. It could also depend on what Bands are avaiable from the coverage at your address.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
B
Rang

I am living surrounded by band 20 and far as I know, it’s could possibly 300mb/s but it’s just maximum 20. Literally I am living next to the 101035 tower.

 

o2_Flo
Benutzerebene 7

Hey @bres,

Just to be sure: you're not on the 5G network? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Rang

Hi,

Nope, I am 100% sure that i am on 4g on the router.

ty

o2_Flo
Benutzerebene 7

Hey @bres,

Could it be that the router is defective? Which device are you using?

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Rang

Hi,

Nope, I tried with my phone and tablet too, it’s the same. :/

o2_Flo
Benutzerebene 7

Hey @bres,

I've just checked again and I really can't see any interference in the 4G range. You said that you are quite close to the mast. Can there still be any structural restrictions that make a connection difficult? 

What's it like when you're out and about with your mobile phone? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Rang

Hi, 

A little update; I moved the last month to Burgau (15 km away from the previous address).

Technically I am living under a Cell Tower, and still not get the right amount of connection (better the pervious one).
I was outside with my phone (iPhone 12 mini), my router is sitting in the window(Just like in the previous place).

I will move back to Günzburg Legoland Alle 2, where is another cell tower. So even here (Burgau) a little bit better, I will not live here, but only until march.
 

 

o2_Flo
Benutzerebene 7

Hey @bres,

I can actually see planned work on a station in Burgau. There may be a defect here. So that would be an explanation even if you are in direct line of sight. 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Rang

But I have problem in Günzburg Legoland too.
What means I have problem under 2 of the tower too. Just how a described earlier.

 

o2_Flo
Benutzerebene 7

Hey @bres,

I'm not really getting anywhere. I can't recognise any errors on the network side, which is why I'm guessing a problem with the device... Maybe we'll ask a community expert!

Perhaps @Joe Doe, @Tom_ or @schluej habe another idea? 🤔

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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