I deleted my preinstalled eSIM.

call the English-speaking hotline.

Good morning ​@excidiumvitae 🙂

Thank you for contacting us with your request. Thank you to Bumer, who was able to quickly provide you with the phone number for our English hotline. Please contact them if you need a new eSIM.

Kind regards

Kathi

Hello everyone,

I have contacted the support team, but the initial employee may have misunderstood and activated Multisim, which is not functional for me as I do not have an O2 account yet. The second employee subsequently deleted Multisim and sent a letter containing an eSIM QR code, but it has proven to be invalid. I am quite disappointed to the extent that I will refrain from contacting the support team again for a second QR code via mail, as I am still under contract with Vodafone.

write a retraction.

widerruf@cc.o2online.de 

Hello ​@excidiumvitae,

that is not so nice, that you only had been sent the QR code on your second try and then it did not work.

Could you already revoke your contract?

Best Regards,

Gerrit