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I can't order a new eSim from the portal

S
Besucher:in

I accidentally removed my eSim card from my Iphone while reseting it. Now when i want to get a new QR-code for my number from the portal, i can’t because the service always gives me a web error “to try again later”.

Any advice?

2 Antworten

Bumer
Legende
  • BumerLegende
  • May 4, 2026

Contact customer service.

 

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • May 5, 2026

    Hello ​@Syoof,

    welcome to our o2 Community 🙂

    That is bad that you are now without a SIM - could you already contact our English Speaking customer service as Bumer suggested?

    Best Regards,

    Gerrit

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