I have bought new O2 simcard and after activation simcard, I port my old number with new sim. Now I am able to lgoin MeinO2 via browser but not able to login using o2 App.
Edit o2_Bianca 09.12.24 09:46Uhr: Moved from Mein o2, o2 Online & E-Mail to English o2 Community Mobile
Frage
I can login to MeinO2 via browser but not able to login using O2 Mobile App
- Moderatorin
- 24375 Antworten
Hello
welcome to the o2 Community. After porting your number, you will need to register again with My o2. Have you already re-registered with the ported number?
Kind regards Bianca
- 22637 Antworten
The o2 app cannot handle ported numbers. Until the problem is resolved, use the customer portal. You don't need to register again.
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- Moderatorin
- 6748 Antworten
Good morning
There are currently a few challenges in our My o2 app with ported phone numbers. We are currently taking care of this and will hopefully find a solution for all affected customers very soon. Until then, please do everything via the browser, thank you.
Best regards
Kathi ⛄
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