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I accidentally clicked early payment button but I don't want to terminate my contract.

  • February 11, 2024
  • 3 Antworten
  • 40 Aufrufe
S
Besucher:in

Hello,

on January 13, 2024, while searching for my contract details on the website, I accidentally clicked on the early payment button. I do not want to terminate my contract. Can you please assist in canceling the early payment process?

Thank you in advance.
Regards,
Edit o2_Bianca 11.02. 17:50Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Lösung von o2_Sven

Hello @SBaghizadeh ,

welcome to the o2 Community 💙.

If you’ve started the process of early payment for the installment plan back in January, then we won’t be able to stop it anymore at this point, as that is only possible within 14 days from the time that it was initiated.

 

Kind regards, Sven

3 Antworten

witti
Legende
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  • wittiLegende
  • February 11, 2024

Hi,

please call tomorrow Immediately the English Support Number so the can stop the payment process.
 

Best wishes

Witti- 

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
S
Besucher:in
  • SBaghizadeh
  • Autor
  • Besucher:in
  • February 12, 2024

unfortuntely i can not call them

can you send me any other solution?

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • February 12, 2024

Hello @SBaghizadeh ,

welcome to the o2 Community 💙.

If you’ve started the process of early payment for the installment plan back in January, then we won’t be able to stop it anymore at this point, as that is only possible within 14 days from the time that it was initiated.

 

Kind regards, Sven

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