I have a winSIM sim card with a number +49 176 – “###] and I want the O2 Free L Boost 120 GB contract.

I want to take my same number with me to a new contract with O2 (Free L Boost 120 GB).

I want to change immediately at the end of the month to O2 and get the approval by phone from my current provider winSIM but due to COVID there is no service. What can I do and how can O2 support me?

Furthermore, I am under 28 years old, so I can have the 10 EUR discount of young people and have the O2 contract for 34.99 EUR per month + a connection fee of 39.99 EUR.

However, I saw that winSIM provider has the same service and used the same net-line of O2, so  having a contract with winSIM counts as being an O2 customer? In order to have 50% discount and have the O2 contract for 22.99 EUR per month without a connection fee?    

Thank you very much and best regards, 

 

Edit: Beiträge zusammengeführt / o2_Flo

https://hilfe.o2online.de/english-o2-community-mobile-43/how-to-transfer-my-phone-number-from-winsim-to-a-new-o2-contract-530817

Even if you like your own texts (!), please don't post more than once!

WinSim is a product from Drillisch and they only use the Telefonica network infrastructure. Therefore, WinSim has nothing to do with o2, you are not yet a o2 customer. You can order your desired contract and after activating the SIM card and registering with the o2 mobile phone number in Mein o2, you can commission the porting.

Hi @Jordy_agd,

 

welcome to our English community and thanks for your request to order a new contract at o2.

 

Did the information of @TBCMagic already help you?

 

If you like to order a new contract, please use this link: new young people tariffs After your activation and registration you can transfer your number to o2 by using this link: porting to o2

 

If you have any further questions, just feel free to come back to our English community.

 

Loving greetings,

Tobias

@TBCMagic @o2_Tobias Thank you very much to both, everything clear. 

So far I just need to contact my old provider (WinSIM) to cancel my contract at the end of the month in order to change to O2. 

I will ask something that may sound logical. If I cant reach my old provider to cancel my contract with them I wont be able to change to O2 with my same number until they give me a confirmation right ?

Warm regards and thank you again!

There are two ways to port your number.
Porting immediately (Portierung zu sofort) : You can take your  phone number with you to another provider at any time. The contract does not have to be terminated. For porting you have to get a permission (release - opt in). Then you can port your phone number and you get a new phone number to your old contract. Porting does not end a contract!
Porting to the end of the contract or after the end of the contract (Portierung zum Vertragsende oder nach Vertragsende): You can terminate your contract with the other provider and conclude a new contract with another provider (i.e. o2) and only indicate that you are taking it with the new provider at the end of the contract. With this port, approval from the other provider is not necessary. The mobile phone number is automatically released. It is also possible that the number can still be ported to the old provider up to 90 days after the end of the contract.

My suggestion is that you check your contract data (your old provider). Especially when your contract with your old provider ends and until when you have to cancel your contract. If you have a contract with one month's notice (30 days) then it's actually not a problem. But if the contract has a term of 24 months, you should check everything and do everything correctly. Not that you suddenly have two contracts.

We are happy to help you with your questions. You are always welcome here! :)

Hi @Jordy_agd,

 

thanks for your request concerning the porting of your number.

 

Was the information of @TBCMagic helpful for you? Actually, I have nothing to add. Thanks a lot for the explanation.

 

If you have further questions, just let us know.

 

Loving greetings,

Tobias