How to shift new contract to old sim number

Good morning ​@munchnite 🤗

Thank you for contacting us with your question about number portability.

Were you able to apply for it using the description provided by bs0?

Or are you looking to transfer your number from an o2 contract to a new one? If so, please use our form for internal porting.

The old contract is still running, although it’s past its 2 year mandatory mark so I can get it cancelled or changed as far as I know. 
 

so now I should activate new contract and port number via the app? Or do i need to fill in the form shared?

The new contract must be activated before you send off the form.

When your old contract is also with us, ​@munchnite, you first need to activate the nbew contract for its temporary number to be activated and then you can use the form to order the porting of your old number.

For it to succeed, before the deactivation of your old contract when you cancel it, you have to set an opt-in for your old number to be set free.

Best Regards,

Gerrit

So just to clarify the steps are in this order:

1. Activate new contract with its new number
2. Fill form and share via email
3. deactivate old contract and opt for old number to be set free

Should I wait for anything before I carry out step 3?

You don't need to release the phone number if you want to port it at the end of your contract.

​@munchnite Bumer is right, when transferring a phone number at the end of a contract or after the contract has ended, it no longer needs to be released for porting 🙂

So Step 3 is not required then. Got it, thank you very much for the help!

​@munchnite I'm very glad that you got the support you needed here. Feel free to ask any questions here again if you have any 😊

Kind regards

Kathi

So I got a new contract but wanted to shift my old number to new contract. I have applied and submitted the form. However, i got the email back with: 

vielen Dank für Ihren Auftrag zur Rufnummernmitnahme. 

Im Moment können wir Ihren Auftrag nicht abschließend bearbeiten, da für die bisherige Rufnummer keine Portierungserklärung (Opt-In) hinterlegt ist.
 

I try to do it in app or on web page. However, it says I can’t at the end and that I should contact customer support. What should I do in this case? Is there an english helpline?

Edit o2_Kathi 20.02.26 Posts on the same topic merged, reply moved here

Yes. 

Call this: 

089 6666 300 81

Monday to Friday. 10 - 18 Uhr. 

For porting a number from o2 to o2 use this one: 

https://www.o2online.de/assets/blobs/pdfs/internes-portierungsformular

Edit o2_Kathi 20.02.26 Posts on the same topic merged, reply moved here

Zur Info, es gibt bereits ein Topic zu dem Thema.

xxx

​@munchnite 

You can ignore the error message; the porting request will still be processed. You'll see this if you click again. The porting request will be confirmed via email and SMS.

Edit o2_Kathi 20.02.26 Posts on the same topic merged, reply moved here

​@Bumer so I don’t have to do anything? I saw in another thread that a moderator here can also release the number. When i submitted the form here is the full email back:

Guten Tag munchnite,

vielen Dank für Ihren Auftrag zur Rufnummernmitnahme. 

Im Moment können wir Ihren Auftrag nicht abschließend bearbeiten, da für die bisherige Rufnummer keine Portierungserklärung (Opt-In) hinterlegt ist.

Bitte wenden Sie sich zur Hinterlegung der Portierungserklärung (Opt-In) an unsere Kundenbetreuung oder über das Online Portal bzw. die dazugehörige App.
Die verschiedenen Kontaktmöglichkeiten entnehmen Sie bitte aus dem folgendem Link: https://www.o2online.de/kontakt/

Bitte antworten Sie uns auf diese E-Mail, sobald Sie eine Bestätigung dafür erhalten haben.

Weitere Informationen zur Rufnummernmitnahme finden Sie online unter: www.o2.de/goto/rufnummernmitnahme

Wir bitten Sie, bei Ihrer Antwort auf diese E-Mail den Betreff nicht zu ändern und den E-Mail Verlauf nicht zu löschen. Vielen Dank.
 

Edit o2_Kathi 20.02.26 Posts on the same topic merged, reply moved here

Has the old contract been terminated?

Not yet, it terminates next month. It had monthly termination so I applied for that.

Then request number portability *after the contract ends*. Then no porting declaration is needed.

Okay

Good morning ​@munchnite 

It's great that you've continued to receive such fantastic support here 😊 Did you manage to get your porting request through at the end of your contract?