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Frage

How to get refund after SIM card expired

My SIM card was deactivated and I went to customer service and they could not activate back. I had 15 euros in my account. How to get them back?

Hi @HassanAbouhelal,

thank you for sharing your prepaid balance payout concern with us, the community.

To withdraw your credit, please fill out the linked form. Unfortunately, we do not offer this in multiple languages, I hope that is ok for you.

If you have any other concerns, you are always welcome to contact us.

many greetings
Michael

#bleibgesund

thank you for your help

+43

Don't share personal documents in a public forum!

You need to send the firm to o2, not link it here!

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.

Hi @HassanAbouhelal

Happy new year \o/

Did you manage to fill in the form?

Maybe you could report whether everything worked out.

Best regards Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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