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Hello,

Recently i generated request for new cell-phone, but due to some reason it got reject. Now my question is that how can i get back my initial deposit? Please assist me in this issue. 

 

It can take up to 6 weeks until it is automatically repaid.


Is there any form or anything which i need to fill, because one of my friends order also rejected more then a month ago and still he didn't receive any refund.


No form, automatically repaid…

PS. i wrote 6 weeks...


Hello @rizwan1247 ,

welcome to the o2 Community 💙.

There is nothing further that you need to do, like fill out and send in a form. The payment is automatically returned to you.

 

Kind regards, Sven

 


Hello,

Thank you, for your feedback, now i want to know that on my O2 application, i added my other bank details and paid the initial my initial deposit with my another bank card. Now, where i will receive my initial deposit? With the cad i paid the amount or the details i have given on the O2 application? 


Hello @o2_Sven 

Please provide me with information, that on my O2 application, i added my other bank details and paid the initial deposit with my another bank card. Now, where i will receive my initial deposit? With the card i paid the amount or the details i have given on the O2 application? 


Please provide me with information, that on my O2 application, i added my other bank details and paid the initial deposit with my another bank card. Now, where i will receive my initial deposit? With the card i paid the amount or the details i have given on the O2 application? 

 

Edit o2_Sven 03.01.2024/16:16: Merged threads


Hello @rizwan1247 ,

the refund goes back to where you paid it from. So if you used a PayPal account instead of your normal bank details, then it’ll be refunded to PayPal.

 

Kind regards, Sven


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