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how to directly chat with humans and skip AI bot

Besucher:in

Service chats are blocked by Aura which keeps asking me to login. I logged in, it didn't work. I also opened a new chat after lo went in, it did n't work.  Is there any method where I can skip aura and directly chat with human?

Lösung von Bumer

You will have to wait a moment; it takes a little while for a staff member to join the chat.

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    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • December 11, 2025

    You will have to wait a moment; it takes a little while for a staff member to join the chat.

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • December 16, 2025

    Good morning ​@Anums.

    Thank you for posting your question here.

    Have you been able to reach someone in our live chat in the meantime? It should be as Bumer described. You just need a little patience 😊

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    Bumer
    Legende
    • BumerLegende
    • December 19, 2025

    ​@Anums 

    Has it worked out in the meantime?

    Besucher:in
    Forum|alt.badge.img
    • Benj
    • Besucher:in
    • December 19, 2025

    I am also having some issues reaching chat support always redirect me to a telephone number to an english support.

    Bumer
    Legende
    • BumerLegende
    • December 19, 2025

    Are you the thread creator?

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • December 23, 2025

    Hello ​@Benj,

    unfortunately, our prepaid chat service does not offer support in English. We are already working on a solution.

    Best regards

    Giulia

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