Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

how to directly chat with humans and skip AI bot

  • Dez. 11, 2025 2:10 PM UTC
  • 6 Antworten
  • 90 Aufrufe
Besucher:in

Service chats are blocked by Aura which keeps asking me to login. I logged in, it didn't work. I also opened a new chat after lo went in, it did n't work.  Is there any method where I can skip aura and directly chat with human?

Lösung von Bumer

You will have to wait a moment; it takes a little while for a staff member to join the chat.

Zur Antwort springen

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • Dez. 11, 2025 2:25 PM UTC

    You will have to wait a moment; it takes a little while for a staff member to join the chat.

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • Dez. 16, 2025 9:03 AM UTC

    Good morning ​@Anums.

    Thank you for posting your question here.

    Have you been able to reach someone in our live chat in the meantime? It should be as Bumer described. You just need a little patience 😊

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    Bumer
    Legende
    • BumerLegende
    • Dez. 19, 2025 1:07 PM UTC

    ​@Anums 

    Has it worked out in the meantime?

    Besucher:in
    Forum|alt.badge.img
    • Benj
    • Besucher:in
    • Dez. 19, 2025 2:14 PM UTC

    I am also having some issues reaching chat support always redirect me to a telephone number to an english support.

    Bumer
    Legende
    • BumerLegende
    • Dez. 19, 2025 3:11 PM UTC

    Are you the thread creator?

    o2_Giulia
    • o2_GiuliaTeam
    • Team
    • Dez. 23, 2025 4:57 PM UTC

    Hello ​@Benj,

    unfortunately, our prepaid chat service does not offer support in English. We are already working on a solution.

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica