Have you registered your contract number?

Registration my Handy

Hey @Bardiade,

have you already registered as Bumer advised you to do? You can see your invoices in Mein o2.

Kind regards 

Lea

Hey @Bardiade,

Please give me feedback if it worked or if you still need support. 

Dear @Bumer and dear @o2_Lea ,

Sorry for the late response!

Yes, I registered few months ago but I still cannot see the invoices in my O2 app.

Best,

you are only registered as an interested party. Use my link and register the contract number from my mobile phone contract.

Dear @Bumer ,

Thanks a lot for your help! now I can see my invoices!

Best,

Hello @Bardiade,

that is great that you now can see your invoices and contract in your Mein o2 acount 

In case of further questions do not hesitate to post them here to us

Best Regards,

Gerrit

Hi , 

I have a problem with finding the invoices on MeinO2. The last time I used Onlineo2.de and I could see my invoices but it disappeared. What should I do to see the invoices again? 

Also, I want to change my IBAN. I wonder if you could tell me how I can change it. 

Best,

Abolfazl

There are no monthly bills with my Handy contracts.
You can change your bank details using this form.

Change of bank details

Thanks for your prompt reply! 

So how I can see my monthly invoices that I have paid for my phone? should I use this link https://login.o2online.de/idm/#/registrieren/my-handy ?

regarding the changing bank info, I changed my IBAN using this link (https://g.o2.de/mein-o2-bankverbindung), Is that Okay or it is mandatory to fill this form?

Best,

haven't you registered with the contract number yet?
If the bank details have been changed via the link, you no longer need to fill out a form.

Good morning @Bardiade 
You apparently already have o2 online access for your o2 my mobile phone contract.

So that you can view your monthly mobile phone bill, please register with your mobile phone number (if you have not already done so).

If you are already registered with your mobile number - please log in with it 

Depending on how many customer numbers you have with us, please change the bank details online for each one. Once you have done this, you no longer need to fill out the form for us 

Kind regards

Kathi 

Hi,

Thanks for your answer!

I have registered before and I could see the monthly bill as soon as I registered. But I tried again to see my bills and also change my IBAN, I can not find the list of bills. To clarify what I mean, I have attached a screenshot from mz profile.

Best, 

Hello @Bardiade,

This would be the Mein o2 Login of your o2 Prepaid where there are no monthly bills.

When you have logged in for your my handy-contract for your iPhone, you can check the contract with the monthly debit for the instalment plan stated there.

Best regards,

Gerrit

Hello @o2_Gerrit 

Thanks for your reply!

It seems I’m using the wrong webpage.  Could you please tell me What pagelink I should use to see the bills for my handy contract?

Best,

Abolfazl

Have you tried this Link to the Meijn o2 Login Page and entered the contract number of the instalment plan of your iPhone, @Bardiade?

Best Regards,

Gerrit

The screenshot inn my previous message is taken from this link. When I use this link, I enter my mobile number and password, then I receive security code via sms. Where should enter contract number? 

Best regards,

Abolfazl 

@Bardiade Try to open the Mein o2 registration page anew and then chose the yellow markered option “Ich bin MyHandy Kunde”.

Then you proceed to this page where you can enter your contract number in the yellow markered field.

You already existing Prepaid Login cannot conenct to a MyHandy instalemt plan, as this belongs to the Postpaid section of Mein o2.

Best Regards,

Gerrit

Dear @o2_Gerrit 

I have tried several times and I got this message:

 when I click on login, I go to the homepage of my O2 profile.

Best regards,

Abolfazl

Dear @o2_Gerrit ,

I also have another question.

As I have changed my IBAN, I think O2 will use my new IBAN from July. As my previous bank account is inactive, O2 cannot take money in June. Can I go to O2 shop and pay there? Or I can wait till july and O2 will take money for June and July?

Best regards,

Abolfazl

Hey @Bardiade,

The invoice will probably not be debited from your account yet. Please take a look at the FAQ on your topic: 

Greetings,
Flo