Hello!
I have 24 month tariff “O2 Free L Boost (LTE/5G)” started from 02.01.2023 with a notice period of 1 month.
How is it possible to downgrade the tariff?
I’ve read the article “How to extend your contract” but it is still not clear: can I downgrade earlier then after 12 months?
Thank you!
Edit o2_Kathi 11.02.25 Title adapted for a better overview
Lösung von o2_Jennifer
Hello
Thank you for your patience. 😊
I have sent you an offer by e-mail with the tariff: o2 Mobile M Boost.
At this time I can not send you an offer in o2 Mobile M.
If you like the offer, you can accept it directly via the link on the landing page. If you do not accept the offer, it will be deleted after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all product details (without discounts).
greetings Jennifer
Hello
welcome to the o2 Community 💙.
That depends a bit on what tariff you want to change to and there will almost certainly be a one-time fee associated with changing to a smaller contract.
Kind regards, Sven
Hello,
I would like to change to tariff “O2 mobile M” 25 Gb, how it would be possible?
Thank you!
Hello
Thank you for your patience. 😊
I have sent you an offer by e-mail with the tariff: o2 Mobile M Boost.
At this time I can not send you an offer in o2 Mobile M.
If you like the offer, you can accept it directly via the link on the landing page. If you do not accept the offer, it will be deleted after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all product details (without discounts).
greetings Jennifer
Hello
So far you haven't got back in touch.
I assume that you have renewed your contract through another contact channel.
Feel free to contact us again if you have any questions.
Best regards,
Maria
Hallo,
could you please clarify is it now possible to downgrade my tariff “O2 Free L Boost (LTE/5G)”?
It is for 1 year active now.
Best Regards,
Alexey
Hallo,
could you please clarify is it now possible to downgrade my tariff “O2 Free L Boost (LTE/5G)”?
It is for 1 year active now.
Best Regards,
Alexey
Edit o2_Sven 02.01.2024/11:26: Beiträge zusammengeführt
Hello
We would be happy to look for a suitable offer for a tariff change for you. Please note that sending offers here via the community can take a few days.
Best regards
Giulia
Hello
You currently have a very high discount for your o2 free L Boost tariff, which is valid until 01.01.2025.
Therefore, we do not yet have any offers here that have a higher discount and therefore reduce your monthly basic charges.
Best regards
Maria
I do need a discount I need less traffic volume or something that can reduce my monthly charge from 34 € to circa 20 €. I believe it is feasible, as I can consider various offers.
thank you!
Best Regards,
Alexey
Edit o2_Kathi 29.01.25 Full quote removed
Hello
I have looked here to see if there is a way to make the monthly price cheaper than your current one.
However, as your contract is still running for so long, we don't have any further discount options here.
We can't get any cheaper than your current monthly costs.
Best regards,
Maria
Hello
I would like to prolongate my contract but downgrade the tariff. Could you please offer me something?
Best Regards,
Alexey
Hello
Nice to hear from you again.
We will be happy to look for a suitable contract extension offer for you here.
Please let us know your preferred rate. Is your email address still correct in your customer data?
Then you will receive an offer by email shortly.
Best regards,
Maria
Hello
Yes my email address is still correct. I would like to have only 30 Gb Datenvolumen.
Meanwhile I’ve noticed that starting this month I have no more discount. Will it be the same further, no discount?
When I will be able to change the tariff again after I switch now to another one?
Best Regards,
Alexey
Hello
I checked, your last discount expired after 24 months, on 01.01.2025. How long the discount was valid was also stated in all previous invoices.
If you switch now, you can change to a higher tariff after one month, but not to a lower tariff.
I have sent you an offer for the tariff
o2 Mobile M (2024) by email.
The offer is now valid for 8 days. If you like it, you can accept it via the link in the email.
In accordance with the Transparency Ordinance, I would like to draw your attention to our “Product Information Sheet”.
There you will find all product details listed again (without discounts).
Best regards,
Maria
Hello
Thank you for the offer!
My question is if I can to terminate a contact anytime with a notice period of only one month as it is stated in the contract?
Best Regards,
Alexey
Hello
No, if you accept my offer, the contract will be extended by 24 months and can only be terminated at the end of this 24-month term.
Best regards,
Maria
Hello
In case it is not possible to terminate the contract before next 24 months I will definitely will not prolongate it.
Please tell me how can I terminate it now?
Best Regards,
Alexey
Hello
If you want a contract that can be terminated monthly, you don't need to do anything else.
Your contract is already a Flex tariff and can therefore be terminated monthly.
You can cancel your contract at any time via the following link:
Kündigung
Best regards,
Maria
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