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How can I stop my O2 contract


I left Germany last September. I went to an O2 shop to end my O2 contract because of leave. The O2 service people told me, my contract would end on 02/2020, If I wanted to end my contract now, I needed to go to KVR to have a confirmation that I would leave Germany. As a foreigner, I don’ t know why they need me to do this. I told the man my flight was on next week, I could not get a confirmation from KVR before. I just let him end my contract on 02/2020. From 09.2019 to 03.2020, I no longer use my O2 number, but I still pay 29.9 euro every month. I am really upset, the man told me my contract will end on 02.2020, this month I still pay for my O2 fee, and I just log in my O2 online account, this contract will end on 07.2020.

Now, I just want to end my O2 contract. from 09.2019 to 03.2020, I have paid 209.3 Euro for an unused O2 SIM card.

6 Antworten

Benutzerebene 7
Abzeichen +4

Fill the form properly, send it together with the needed papers, contract will end 3 month after o2 received it.

 

https://static2.o9.de/resource/blob/67642/ce938b6dd1f024d9ca55197488b47f05/kuendigung-umzug-ins-ausland-download-data.pdf
 

Fill the form properly, send it together with the needed papers, contract will end 3 month after o2 received it.

 

https://static2.o9.de/resource/blob/67642/ce938b6dd1f024d9ca55197488b47f05/kuendigung-umzug-ins-ausland-download-data.pdf
 

Will I still pay for the money for this 3 month?

Fill the form properly, send it together with the needed papers, contract will end 3 month after o2 received it.

 

https://static2.o9.de/resource/blob/67642/ce938b6dd1f024d9ca55197488b47f05/kuendigung-umzug-ins-ausland-download-data.pdf
 

Will I still pay for the money for this 3 month?

Sorry, could you give a Enlish version and tell me Where I should send this form?

Benutzerebene 7
Abzeichen +4

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung / Retention Services
90345 Nürnberg
 

i don’t know if there is an English version. Ask a German speaker for assist or use deepl.com

Yes, 3 month after o2 received it.

 

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung / Retention Services
90345 Nürnberg
 

i don’t know if there is an English version. Ask a German speaker for assist or use deepl.com

Yes, 3 month after o2 received it.

 

Can I send it by Email or Fax?

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

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