Log in to the customer portal with your phone number and password, then use this link.

Contract extension

Thank you very much for your fast reply Burner.

I followed the link and I’m gong nowhere. If I click “Renew online now” I Expect to go to a page to renew the service...but instead I go to the main confuse page of O2.

From there I only have access toa chat with people but nothing official from O2. 

Why that site is so damn confusing?. 

Juan

do you log in with your phone number? Log out first.

Hello @juanGracia,

could you follow Bumer advice and log out and get to the renewal offers in your account?

Best Regards,

Gerrit

Thank you very much!. Now it works :)

That is great news, @juanGracia, have you already chosen an offer for the renewal and extensionof your contract?

Regards,

Gerrit

Hi o2_Gerrit.

It was my intention to do it. But I checked the offers and I was disappointed to realized that the offers for new costumers are way better than the offers for costumers that have been paying for years, like me.

1&1 have an offer very interesting. I will provably go with them.

Regards,

Juan

Hello @juanGracia,

good that you could access our offers for you. I understand that you are disappointed, the offers for a new with providers often come with special offers and discounts.

Also the discounts for extensions sometimes depends on the running time of your contract which is still left.

Best Regards,

Gerrit