Hello
I got new sim card in juli monthly unlimited internet for 30 euro
but at end of month i receive invoice for 61 Eurol
what is the reason
29.09.2023 11:55 o2_Katja: Abgetrennt von FAQ
Hello
I got new sim card in juli monthly unlimited internet for 30 euro
but at end of month i receive invoice for 61 Eurol
what is the reason
29.09.2023 11:55 o2_Katja: Abgetrennt von FAQ
Hello
Have you taken out a Mobile Unlimited Max with a 50% discount?
Best regards
Hello
Is the discount present in your contract summary and welcome email?
Best regards
this is the invoice i received
29.09.2023 o2_Katja: Screenshot ein wenig mehr anonymisiert
29.09.2023 12:00 o2_Katja: Screenshot ein wenig mehr anonymisiert
Hello
You have the Mobile Unlimited Smart for €21.49 including a 50% discount. The connection price is also included on your first bill, which is why it is higher. If you do not need o2 TV L, cancel the option again, otherwise you will pay €31.48 per month in the future.
Best regards
Hallo
If the bill turns out to be higher than expected that is annoying, I understand that well. Vilureef has already explained it great. Were all your open questions already clarified or are there still unanswered questions. We are happy to help you further. Just contact us again.
Kind regards,
Bianca
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.