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Subject: Final invoice payment assistance

Hello,

I recently received my final invoice (Abschlussrechnung) for €26.57.

My issue is that the bank account previously linked to my O2 contract has been deactivated, and I have already left Germany, so the direct debit payment could not be processed.

I would like to settle this outstanding amount, but since I no longer have access to my German bank account, I kindly request guidance on how I can pay this invoice manually from abroad.

 

Please let me know:

  1. The correct bank details for manual payment

  2. The payment reference (Verwendungszweck) I should include

Thank you for your assistance.

Kind regards,
Nahal Rasheed

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • May 3, 2026

    For bank transfers, please use the following account details and always include your customer number in the payment reference:

    Telefónica Germany GmbH & Co. OHG
    Bank: HypoVereinsbank AG Munich
    BIC/SWIFT: HYVEDEMMXXX
    IBAN: DE16 7002 0270 0005 7131 53

      o2_Daniela
      • o2_DanielaModeratorin
      • Moderatorin
      • May 4, 2026

      Hello ​@nahalr45 ,

      I’d like to warmly welcome you to the o2 Community. Thank you for reaching out to us with your inquiry.🤗

      I see that Bumer has already responded and provided the correct information – thank you for that.💐  Is everything clear now, or do you have any further questions?

      Best regards
      Daniela

      Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
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