extra charges for several months under two different billing names

Forum|Forum|8 hours ago
September 11, 2026
2 Antworten
8 Aufrufe

x75Occ
Besucher:in

Hello O2 Team,
I am writing because my monthly bills have been significantly higher than the agreed amount in my contract for several months now, one time exceeding to almost 50 Euros.
What concerns me the most is that the bills/charges appear under two different names instead of the same one. Could a moderator please check my account and help me understand what these extra charges are for and why they appear under two different names?
I do not speak German, which is why I am reaching out here in the English community.
Thank you!

Bumer
Forum|Forum|8 hours ago
September 11, 2026

What exactly do you mean by different names? Did you order a smartphone along with your o2 contract?

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o2_Gerrit
Moderator
Forum|Forum|7 hours ago
September 11, 2026

Hello @x75Occ,

welcome to our o2 Community 🙂

Yes, like Bumer I also have the question what you mean with under two different names.

On the bill of the contract with which number you are registered here with us I can see that the amount billed which is above the fees of tarif and options stems from calls abroad, which are billed.

Best Regards,

Gerrit

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