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Extra charges

  • March 25, 2025
  • 1 Antwort
  • 15 Aufrufe
D
Besucher:in

I had taken a tariffs of unlimited smart which costed me 21.98 in the contract, but when I checked in O2 official website it's showing 19.99. Iam I allowed to make changes in the contract after 2 days.

Lösung von o2_Bianca

Hello ​@Dooby17,
Welcome to the o2 Community. Thank you for contacting us with your request. Unfortunately, changes to the tariff cannot be made retrospectively. However, you can cancel the contract if you wish and conclude a new contract with the desired conditions.
Kind Regards, Bianca

1 Antwort

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • Lösung
  • March 27, 2025

Hello ​@Dooby17,
Welcome to the o2 Community. Thank you for contacting us with your request. Unfortunately, changes to the tariff cannot be made retrospectively. However, you can cancel the contract if you wish and conclude a new contract with the desired conditions.
Kind Regards, Bianca

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