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extra charge

  • September 11, 2023
  • 3 Antworten
  • 30 Aufrufe
J
Besucher:in

I bought o2 M pack for my sim and within 3 days they're charging 15€ through sepa debit. Why so? Can I cancel that?
Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Lösung von o2_Flo

Hey @Jv1,

welcome to the o2 Community!

Is your question about prepaid? The M Pack costs 14,99€. So If I understand you correctly, the invoice should be correct?

Greetings,
Flo

    3 Antworten

    o2_Flo
    • o2_FloTeam
    • Team
    • Lösung
    • September 12, 2023

    Hey @Jv1,

    welcome to the o2 Community!

    Is your question about prepaid? The M Pack costs 14,99€. So If I understand you correctly, the invoice should be correct?

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    J
    Besucher:in
    • Jv1
    • Autor
    • Besucher:in
    • September 12, 2023

    o2 prepaid data pack M which costs 9.99€ 

    o2_Flo
    • o2_FloTeam
    • Team
    • September 13, 2023

    Hey @Jv1,

    In your first post, you mentioned the Pack M. This costs 14,99€ (see my link). The Data Pack M, on the other hand, costs 9.99€. Maybe you clicked the wrong button when booking? 

    Greetings,

    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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