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Extra Charge

  • November 29, 2019
  • 10 Antworten
  • 554 Aufrufe
D
Besucher:in

I bought a phone(samsung s10+) last month in contract in which I had to pay 35 euros/month which included 10 gb of data, unlimited call and unlimited text. Exactly after one month they deducted 35 euros from my bank account and again after 10 days they deducted 48 euros. I don’t know why they deducted 48 euros?

Lösung von bs0

One payment will be for the phone contract and the other for the mobile (tarif) contract, probably including the connection charge. You should check your contract documents and invoices.

    MariaMostrich

    10 Antworten

    bs0
    Legende
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    • bs0Legende
    • Legende
    • Lösung
    • November 29, 2019

    One payment will be for the phone contract and the other for the mobile (tarif) contract, probably including the connection charge. You should check your contract documents and invoices.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    Sandroschubert
    o2_Tobias
    • o2_TobiasTeam
    • December 3, 2019

    Hi @Deepak1199,

     

    was the suggestion helpful for you that @bs0 gave you?

     

    If you still have any further questions, please feel free to contact us here in our English community.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    D
    Besucher:in
    • Deepak1199
    • Autor
    • Besucher:in
    • March 23, 2020

    Hey,

    I want to only pay for the device(s10+) and cancel tariff. Cani I do that, if yes, how?

    Thanks

    bs0
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    • bs0Legende
    • Legende
    • March 23, 2020

    No, as you have a contract for 24 months.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    D
    Besucher:in
    • Deepak1199
    • Autor
    • Besucher:in
    • March 23, 2020

    Last month I got bill with 9 euros payment to make and this month it's 27 euros. What might have caused significant increase in amount?

     

    stefanniehaus
    Legende
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    Did you check your bill??

    D
    Besucher:in
    • Deepak1199
    • Autor
    • Besucher:in
    • March 23, 2020

    Yeah I checked it.

    stefanniehaus
    Legende
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    Then you know what has caused the increase.

    D
    Besucher:in
    • Deepak1199
    • Autor
    • Besucher:in
    • March 23, 2020

    Does increase in number of call increases the payment or more usage of data?

    I am still confused.

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • April 1, 2020

    Hi @Deepak1199 ,

     

    no, except you’re using Skype or similar software who needs an internet connection. :wink:

     

    Best regards,

    Michi

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