Hello! In my last receipt I had to pay an extra 20,23 Euros for Verbindungen & Services. Can anyone help explain what this is? As far as I know, I had EVN on and never exceeded the plan’s limit. This is the first time this happened. I have the O 2 Free M Online plan (cellular) only.
Thanks in advance and sorry I dont speak proper German.
28.08.2022 10:20 o2_Katja: Moved to our english community
Lösung von AESHJ
Zur Antwort springen
Good evening
Welcome to the O² Community!
Can you look at your invoice and see exactly what it says? Maybe also make a screenshot of it, of course, make the important customer data unrecognizable. Because under Connections & Services are some services listed.
Here in the forum it takes about xx-14 days until a moderator answers.
If this takes too long for you, you can alternatively call customer service at: +49 381 38 37 98 79 or you can write to the customer service via live chat: O2 Livechat (We are here for you from Mon. - Fri. 8 a.m. - 8 p.m. and Sat. 10 a.m. - 6 p.m.)
Best regards | RhobarDerIII
Hello
You can post a screenshot here, of course with personal data anonymized (for example: your phone numer, customer number, full name should never appear on the forum)
If by any chance you have found the solution already, let us know what it was in the end 😊
Best wishes,
Rebecca
Hi
Have you been able to find out what the extra amount has been for?
If you need any more assistance don’t hesitate to ask 😊
Best wishes,
Rebecca
Hello. Thank you all for your replies. Yes I was able to after looking at my itemized bill.
Hello
That’s great news, i’m glad we were able to help you with this issue. 😊
If you ever have anymore questions, don’t hesitate to ask.
Kind regards,
Rebecca
Hello
That’s great news, i’m glad we were able to help you with this issue. 😊
If you ever have anymore questions, don’t hesitate to ask.
Kind regards,
Rebecca
Thank you! WIll do. Have a good day
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
