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extar charges on my bank statement.

  • September 13, 2026
  • 6 Antworten
  • 29 Aufrufe

For the last few months, I have seen 3 different charges from telefonica on my bank statement. Two of the charges correspond to my plans. One for os service and one for mobile phone. I have no other plans or services with O2. My O2 account only shows the two charges I'm aware of. What could this seperate charge be coming from? I have my bank statement but could not tell you what numbers correspond to my customer account 
edit o2_Solveig 24.09.2026, 17:23 Uhr verschoben von o2 Mobile: Rechnung → English Community : Mobile 

6 Antworten

Bumer
Legende
  • September 14, 2026

Do you still have a smartphone with o2?


  • Autor
  • Besucher:in
  • September 14, 2026

I have one smart phone and 3 plans. The smart phone is charged around the 17th every month and the plans are all charged together around the 21st every month. 


Bumer
Legende
  • September 14, 2026

Compare the customer numbers in the debits. Is there one among them that you don't recognize?


  • Autor
  • Besucher:in
  • September 14, 2026

None of the numbers on my bank statement correspond to my customer number. Just what I assume is an account number which is similar across all charges sort of like an IBAN GDE9700000000142462, then possibly a tracking number or confirmation number which is different on all charges. 20294528, 22837398 and 2884067 (these change with every charge) And a long number T0010001B0000061 which is on my cellular device charge and also on the mystery charge. The monthy plan charge has a T0010002B0000060. 


Bumer
Legende
  • September 14, 2026

Contact o2 via the contact form and ask what that is.

https://www.o2online.de/service/kontaktformular/


o2_Solveig
  • Moderatorin
  • September 24, 2026

Hello ​@Alex LoMar ,
welcome to our o2 Community 😀
I can see the direct debit for your four mobile phone contracts. 
Then there’s one for the Samsung Galaxy S26 Ultra and one for the Samsung Fold 8. 
Does that answer your question? 
Kind reagrds, 
Solveig