eSim was activated but has not been delivered.

Hallo @Fragestrasse,
Thank you for joining us in the community. Sorry that you had to wait a bit. Were they able to help you through customer care or can we still support you?
Kind Regards, Bianca

Hello @Fragestrasse ,
I'm sorry that it didn't work out with esIm. 🌸
Your contract was terminated on 27.10.2023. 
Feel free to look around the community here. 
How about this 

Kind regard, 
Solveig 

Hi,

5 Months ago I ordered an iphone 15 pro max with an esim. I recieved the phone but never received tracking information or anything about the esim. I also can’t access my client account because I still can’t use the number so I’m completely in the dark about what happened to my esim. 

Ialso had received an email saying that the esim was activated but I still haven’t received anything yet.

Could someone in a shop help me resolve this issue? I’m kinda desperate since I can’t access any information beside the emails I receive.

Hello @Melikaa ,

welcome to the o2 Community 💙.

Usually the necessary information to download the eSIM profile and make use of it comes as a normal letter, which is why there is no tracking for it avaiable. Did you get any letters from o2 around that time? You could go to an o2 Shop and they’d be able to hand you a completely new physical simcard, that would atleast allow you to use your contract.

Kind regards, Sven