eSIM order

Didn't receive an order confirmation? If so, the eSIM profile will arrive by mail within two weeks. If not, you were probably rejected.

Hello ​@BarbS 😊

I'm very happy that you found your way to our forum and are posting here. Welcome!

It's no problem that you're writing in English here 🙂

Bumer has already asked the right questions here – please answer them so that we can continue to support you.

I received an email that more information will follow (but with no order number in the email) , but I received no further information and no information about the shipment of the eSIM. After enquiring further, I got a confirmation that my order was accepted by an o2 representative over email, but I still do not know the status of my order and cannot identify my order number to track it. 

then you haven't received an order confirmation yet?

I received an email entitled “Vielen Dank für Ihre Bestellung” which I assumed was a confirmation of the order but that email did not contain a contract with my order number, necessary for tracking orders. How should an order confirmation email look? 

This is only the confirmation of receipt of your order. It also states that you will receive another email after it has been checked.

Then I have not received an order confirmation. What can I do? I have not received that my order was cancelled either.

call the order hotline

Good morning ​@BarbS 

Did you check your spam folder? If you haven't already, please call our customer service team to inquire about the status of your eSIM order.

Hello, I called the customer service team, and they confirmed that the order was accepted and the eSIM sent, so it should be on its way and hopefully with me soon. They also gave me my customer number. 

it can take up to 2 weeks.

​@BarbS Thanks for your feedback. Great to hear that everything went smoothly with your order and that you have now received the relevant information. I'll keep my fingers crossed that your eSIM arrives soon 🤗