eSIM deadlock abroad – Physical SIM defective / Requesting Portal Release via Hotline-PIN Verification

Hello o2 Community Team / o2_Mods,

I am currently abroad and caught in a complete verification deadlock due to a hardware failure on my physical SIM card.

The Problem:

• My physical o2 SIM card became defective (chip error) while I am outside Germany, leaving me with no mobile connection.

• I attempted to swap to an eSIM via the online portal, but the automated system requires a 2FA confirmation SMS sent to my (same) o2 number - which is impossible to receive because the physical card is dead.

• Live support informed me that a physical letter with the QR code would be emailed to my German address. However, physical mail is impossible to retrieve while I am locked abroad without network access.

Authentication & Security Compliance:

• I have my Hotline PIN / Personal Security PIN ready for full identity verification.

• My account details and address have not been recently modified.

• Under § 58 TKG (duty of defect resolution ) , I am requesting a digital solution.

Request to Moderators: I fully understand that sending a raw QR code via email may violate internal guidelines privacy. Therefore, could an o2_Mod please open a private message (DM) thread with me so I can verify my identity using my Hotline PIN?

Once verified, please push/release the eSIM activation profile directly into my secure My o2 account portal (under Devices & SIM Cards ) so I can scan and activate it.

fyi. I have full, active access to my 'Mein o2' web portal via my login credentials without needing SMS verification. My account is NOT locked.

Thank you for your support!