Error PDP. I have an iPhone 16 Pro Max

Moin Moin,

please verify your settings

Special for apple devices.

Hello ​@R3x0Rd ,

go to Transfer or Reset iphone then reset network settings.After this reboot your phone and check the apn settings from ​@schluej 

Regards

Dennis

Good morning ​@R3x0Rd 👋

A very warm welcome to our community.

Thank you for reporting your error message here. It's a shame that you haven't had access to mobile internet for over a week 🤔

schluej and dSkill have given you some good tips on the settings here. Please give us some feedback here once you've had time to try them out.

Hi everyone, I had tried those adjustments on my phone and nothing worked. Anyway, thanks for your advice. Last night I discovered I had a supposed 5Gplus package with my O2 service, and I didn't understand why. But I deactivated it yesterday, and this morning I woke up with internet again. I looked into whether it was a problem with the package, but it says it's only compatible with the latest generation phones, and I doubt my phone isn't compatible with this technology.

Hey ​@R3x0Rd ,

I'm glad you have internet on your phone again of course, but it would also have been great to find out why you got that error message in the first place 🤔

The 5G Plus package shouldn't be a problem with your phone model. Did you perhaps have a software update on your iPhone?

Kind regards, Rebecca

Hello, good evening. Sorry for the delay. Yes, I had it, but I also had internet. But I repeat, after removing that 5G Plus package, I was able to enjoy internet again.

​@R3x0Rd Thanks for explaining. If I understand correctly, you now have mobile internet and there are no more restrictions, right? 😊

yeap thx!

You're welcome ​@R3x0Rd 🤗.
I'm glad it's working again. Feel free to contact us here anytime if you have any further questions.🙂

Best regards
Daniela