Warum O2
Warenkorb
 Service
Gelöst

English Telephone Support

J
Rang

I am very please O2 has decided to fully support English speaking customers.

This is a massive step forward to provide the best customer service without the language barrier. 

 At this time of posting the telephone number for O2 customer service ( English language ) is  089 6666 30081

Customer support on is available during the hours 10am until 6pm

Please have some time with you the waiting time can be long depending on the time of the day and the availability of a customer support agent.

To save time make sure you have all your customer data to hand including your customer services PIN.

Greetings

Colin

O2 Customer

 

 

icon

Lösung von Anonymous 21 September 2021, 11:49

Zur Antwort springen

15 Antworten

A

 

 

Call now >

 

In addition to our english community, where you can find support by helpful users and moderators, we also have numerous faq-articles. We want to provide you with relevant information and assist you in various situations, like moving or technical errors.

o2_Larissa

Hi @justcrosby ,
I am happy with you that we can offer our customers an english hotline. Have you tried it yourself and were our colleagues able to help you?
Kind regards
Larissa

J
Rang

Hi @justcrosby ,
I am happy with you that we can offer our customers an english hotline. Have you tried it yourself and were our colleagues able to help you?
Kind regards
Larissa

@o2_Larissa I did attempt to use the English hotline. Sadly at the time of phoning 10.10am 21st September I waited over 30 minutes in the line. I didn’t have any  more time left. I tried on hour later. Still waiting after 10 Minutes. So I gave up. I guess O2 Customer service is in overload. At least  it proves I can access the hotline. The voice prompts are in clear British language. Its just the waiting time.👀

o2_Tobias

Hi @justcrosby, 

I regret that the waiting-time was too long for you. 

Maybe we can help you here in our English Communityto clarify your issue. Just let us know your request. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
J
Rang

Unfortunately this Hot line its not working correctly. Waiting time is always about 30 minutes but after that its looks like you are talking to the random people. They don't know what to do and answer and they are going to switch the phone call to other people just to get a rid of you. I just needed to improve my plan and after of two days calling I gave up. I have received so many different answers that it doesn't makes any sense. For example I was told to take bigger plan when day  before I was told that my land line cannot take it.

If the question is too difficult they just put the phone down!

I really appreciate the idea, there is a lot of people who would love to use it, but the quality needs to be improved. 

o2_Andrea
Benutzerebene 7

Dear @JoannaFac ,

I'm sorry to hear that your experience on our english speaking hotline was not that positive for you. :confused:

However, this should not be the general case. May we help you here in the o2 community?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
A
Rang

Hi, I would like to say that i have a prepaid number and would like to get it ported to other service provider, please guide me how can i proceed, as my other service provider told me to get the consent from o2 for porting the number, as I tried to contact o2 but difficult to get to o2 as I got the no of the prepaid department but they were speaking in German, so please guide me. 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Arshad You can made it by yourself with the o2 service app for Android or iOS and set the opt-in option (give your o2 mobile number free for porting to another provider)

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Sven

Hello @Arshad ,

welcome to the o2 Community 💙.

Were you able to release your number for porting with the help of Joe Doe’s explanation or can we support you any further? Please let us know if you need help.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
A
Rang

Hi, as I am unable to download the app here in Germany as my playstore setting doesn't allow, please guide me for the other way. 

Thanks & regards. 

o2_Sven

Hello @Arshad ,

I’ve now set the opt-in for your number, your new provider now has a month to start the process of porting it over.

 

Schöne Grüße, Sven

Der Wochenrückblick - https://g.o2.de/wcr
A
Rang

Hi, my new provider told me to get the consent from o2, if you provide them the consent, then they will be able to port the number. 

Thanks & regards

o2_Flo
Benutzerebene 7

Hey @Arshad,

the “Opt-In” is the “Okay” from us, so that your new provider kann port the number :) Did you try it already? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
A
Rang

I don't know how to use opt-in key. 

o2_Maria

Hello @Arshad ,

To have your number ported, please contact your new provider.
They must then submit the application for number portability to us.

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica