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[English] Number not ported over from Telekom to O2

H
Neuling

Hello,

 

I requested my number to be ported over to O2 from Telekom, and I got a letter from Telekom (dated 2022-04-19) stating that I can take my number to O2. I had a prepaid SIM card with Telekom, and the contract period is over.

 

I just signed a fixed contract with O2 and have been assigned a new number, but I would like to use the previous number. I submitted the number porting request on the My O2 website, but I have not heard from O2 for a few days.

 

I would like to know if there are any issues I can resolve to prevent further delays.

 

Lösung von o2_Andrea

Dear @hkang ,

it seems that the porting of your number worked well. Is everything fine for you?

Kind regards,

Andrea

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5 Antworten

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 28. April 2022

Hello @hkang,

welcome to the o2 community. Thank you for your enquiry!

You will then be informed of a porting date. Have you received any information in the meantime?
I'm afraid I can't check for you as you're not registered here with your number. If the matter has not yet been resolved, you can switch to private messages for the exchange and legitimisation of data. Let us know if you want us to do this.

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
H
Neuling
  • hkang
  • Autor
  • Neuling
  • 4 Antworten
  • 29. April 2022

Hey Jessica,

I got an email saying that the number transfer will occur on 2022-05-04. I will notify you if there are any problems then. Thank you!

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • Lösung
  • 4. Mai 2022

Dear @hkang ,

it seems that the porting of your number worked well. Is everything fine for you?

Kind regards,

Andrea

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H
Neuling
  • hkang
  • Autor
  • Neuling
  • 4 Antworten
  • 4. Mai 2022

Yes, the number was transferred overnight! Thanks for the support.

o2_Micha
o2_Andrea
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  • o2_Micha
    o2_Micha
  • o2_Andrea
    o2_Andrea
o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • 9. Mai 2022

@hkang thank you for your answer.
If you have any requests left, you are always welcome. 😊

kindly regards
Michael

#bleibgesund

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