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Email verification code is not sent

  • December 19, 2025
  • 3 Antworten
  • 35 Aufrufe
A
Besucher:in

Hello,

 

I bought a prepaid card in Germany today. I can login My O2 using one time password via SMS option. After that, I try to set up a password. I enter my email when asked and then I’m asked for a confirmation code that’s supposed to be sent to my email. However, that code never arrives. How can I set a normal password?

 

Kindly,

Alper

3 Antworten

o2_Paul
  • o2_PaulModerator
  • Moderator
  • December 20, 2025

Hey ​@alper82,

nice that you are reaching out to us, welcome in our community. 🫶

I hope it was only a delay and now it is working for you? 
If not I would suggest checking spam-folder and so on, aswell as your connection (if not already done). 

Let me know if you stil got the issue and we can help. 

Regards,
Paul

News for you: https://hilfe.o2online.de/o2-news-3
A
Besucher:in
  • alper82
  • Autor
  • Besucher:in
  • December 20, 2025

Hi Paul,

I tried again just now (after almost 24 hrs later) but it still isn’t working. I checked my spam folder as well, nothing there either.

Regards,

Alper

o2_Rebecca
  • o2_RebeccaModeratorin
  • Moderatorin
  • December 27, 2025

Hello ​@alper82 ,

Thank you for reaching out again 🌷

Are you still having issues with setting a password? Have you used your E-Mail address for any other contracts you might have with us?

You can also try using the “Passwort vergessen” feature instead.

Kind regards, Rebecca

 

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