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Duration for transfering extra balance to bank account

  • April 24, 2023
  • 1 Antwort
  • 72 Aufrufe

If I request to cancel my prepaid card now (letter sent on 04/25/23), then how long will it take for the extra balance to be transferred back to my bank account?

Since I will be leaving Germany on the 30.04 , and I will also deactivate  my bank account on that same day,  I need the leftover balance to be transferred as soon as possible (so I can withdraw it from my bank account).

 

o2_Giulia, 28.04.2023, 20:45, moved from O₂ Prepaid to English O₂ Community: Mobile

1 Antwort

o2_Giulia
  • Moderatorin
  • April 28, 2023

Hello @Alex Nguyen 187,

welcome to our o2 Community 😊

Please use this form for the credit payout: Prepaid Guthabenauszahlung. You can also enter a different bank account there if you will close your other account in a few days already.

The payout will automatically cancel your prepaid contract.

Please let us know if you have any further questions.

Best regards

Giulia