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double payment

  • January 4, 2026
  • 5 Antworten
  • 31 Aufrufe
L
Besucher:in

Hello everyone,

I’ve been trying to cancel one of my O2 payments, as it appears that I’m registered twice in the system.

I have:

  • One account for my phone contract, and
  • One account for O2 Home Internet (LTE), which I previously had but already canceled. I returned the device as required, yet I’m still being charged under this account, although for a different amount.

Details:

  • XXXXXX (Home Internet) → This account is still charging me (previously €40.98, now €21.15). I want this payment removed completely and the account closed, as I’d like to unify my accounts in the O2 system to avoid issues like this in the future.
  • XXXXXX (SIM card) → This is my active SIM card contract. I’m currently being charged €21.18, but according to my contract, the correct amount should be €19.99.

The accounts I added are the same ones listed in the O2 system, as confirmed by a customer support representative over the phone.

 

o2_Giulia, 04.01.2026, 12:30: persönliche Daten verborgen

    5 Antworten

    schluej
    Legende
    • schluej
    • January 4, 2026

    Moin Moin,

    Normally the runtime of a O2 contract is 24 Month. If the 24 month are over you can cancel the Home Internet. Just use this link http://info.o2online.de/kuendigung/

    If the contract is not older than 24 months than you could use the link above too but you have to wait until the 24 month are over.

     

    Live long and prosper 🖖
    L
    Besucher:in
    • Lotfi.arif
    • Autor
    • Besucher:in
    • January 8, 2026

    I signed up for home internet with the option to cancel at any time (“Monthly cancellation”) because the payment terms differed. I returned the device, and customer support said the payment would stop once the device is delivered. Is it possible to double-check whether this is an issue? I confirmed these before proceeding with the internet package.

    I already submitted that form; otherwise, I wouldn't be able to obtain the package tracking number to send it via DHL.

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • January 11, 2026

    Hello and welcome to our community ​@Lotfi.arif 🌷

    I'm sure we can figure this out. When did you first try to cancel your landline contract? Did you get a cancellation confirmation that shows the end date of your landline contract? If so, what date does it say?

    Take a close look at the billing period in the top right corner of the 21,15 EUR bill for the landline contract. It might clarify why you’re still being charged for the cancelled contract, since our invoices are always issued in retrospect. 🙂

    Kind regards, Rebecca

    Immer informiert bleiben ➝ https://g.o2.de/News
    L
    Besucher:in
    • Lotfi.arif
    • Autor
    • Besucher:in
    • January 12, 2026

    Hi ​@o2_Rebecca 
    The issue is that it was created in a different account of mine, and I am not sure I can access it right now.

    In general, I submitted it and have proof of the device's return, as confirmed by the status.

    What is a cancellation confirmation supposed to look like, actually?

    o2_Manga
    • o2_MangaModeratorin
    • January 20, 2026

    ​@Lotfi.arif 

    your o2 Home S Flex contract has already been cancelled since October 19th 2025. Your final invoice was release in November 2025 and contains the proportional basic charge up to the date of termination.

    So by now there is only one contract left which you are paying for.

    No need to worry that you are charged twice.

    Greetings

    Manga

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