double payment

Hello!

I have bought an ipad from ipad last month and this month I have been charged twice by O2 as I payed the monthly amount on 04-11-21 and I was charger again on 05-11-21.

Please let me know if that amount will be refunded or be replaced by next months payment.

Thanks

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @Dostu ,

your account is not connected to a contract, which is why I can’t take a look at your current status.

You have transfered money to us first and a day after we’ve taken the same amount from your bank account, is that correct?

In that case, the time between your transfer and our deduction seems to have been a bit short for our system to notice, which lead to the deduction.

The next deduction will take place in 2 month, first we’ll take the money, which you have transfered to us.

If you have further questions, please let us know here

Viele Grüße,
Kurt

Hey,

Yes that’s correct. Here is my O2 number 0163XXXXX. Please check the payment status. I hope I won’t be charged next month for my Ipad.

Thanks 

edit o2_Tobias: out of data-security reasons mobile phone-number hidden

Hi @Dostu, 

thanks for your reply. Please note not to open several threads for the same topic. As you are here in a public forum, please do not publish any personal details. 

Concerning your payments, just have a look yourself. 

In the “Mein o2-App” just click on your device and go to “Mein Ratenplan”. There you see already for which dates you payed already. 

Loving greetings,

Tobias

Hi @o2_Tobias 

Thanks for letting me know but in my O2 app it just shows the deduction of single payment. It doesn’t shows the payment of which I sent to O2 from my account.

Thanks

Hi @Dostu, 

thanks for your quick reply. 

In order to check your payments, I need some more details. 

I will write a personal message to you via @o2_Support. Please reply there to my request. 

Loving greetings,

Tobias

Hi @Dostu, 

thanks for your details under @o2_Support. 

Yes, we have received your 2 payments for your iPad. 

If you have any further questions, just come back here to our English Community. 

How do you like your iPad?

Loving greetings,

Tobias

Thank you so much!

yes I’m quite getting used to my ipad and it’s proving to be very productive for me :)