I am subscribed to O2 since September 2019 and I upgraded my plan to the partner program in January 2020 so instead of paying 19.99 twice, we'd only be paying 34.99. I thought everything went smoothly but then I only noticed that I have been debited both 19.99 and 34.99 every month.
Since there is a lockdown, the partner O2 store is closed and the customer service didn't really do much.
What can I do?
+7
You only noticed this over a year later? Take a look at the emails you received from o2 in January 2020, in particular the contract details. Did you conclude these contracts in a shop? If so, check the contracts you signed as well.
What tarifs do you have with o2? You realise that with a partnercard only one of the contracts gets a discount? It looks like you may have misunderstood something here.
You only noticed this over a year later? Take a look at the emails you received from o2 in January 2020, in particular the contract details. What tarifs do you have with o2? You realise that with a partnercard only one of the contracts gets a discount? It looks like you may have misunderstood something here.
Yeah, I have an account where I all my contracts are being auto debited so I wasnt able to check since a few days ago. The shopkeeper told me that my 19.99 contract will be retained then my partner will receive a 14.99 contract instead of the 19.99€ contract. So I thought the 34.99 was my new tarrif but O2 didnt cancel my 19.99 contract and double charged me.
It was very clear to the both of us that only her contract will be discounted thats why I agreed.
+7
A new contract does not cancel an existing contract unless it is an extension of that contract in which case the 24 month term starts again . Did your partner get a new SIM card? It sounds like you concluded a new contract in addition to the ones you had.
A new contract does not cancel an existing contract unless it is an extension of that contract in which case the 24 month term starts again . Did your partner get a new SIM card? It sounds like you concluded a new contract in addition to the ones you had.
The salesperson said, O2 will merge my account and will terminate my existing contract. Is there an official O2 Administrator here? I want to know what I can do because the partnershop is closed I am not willing to pay another month of 34.99 and 19.99 with this kind of service.
+7
A moderator will be able to look into this for you in the next few days. Contracts cannot be merged though and the salesperson cannot just terminate the contract so it would be important to know what you signed in the shop. It really doesn't help your case that you have silently accepted this for 14 months.
However thats what the salesperson told us back in 2020. My partner's contract will only be 14.99 and then mine is 19.99 but then why was I being charged 34.99 for her plan and the 19.99 for mine?
Hi
welcome to our English Community. Nice to meet you here.
I understand your disappointment concerning the missing discounts.
But as I see, you clarified your issue already. The reason for the missing discounts was that your 2 contracts were not under the same customer number. Therefore, the 50%-combination-benefit could only be activated today.
Additionally, I see that the missing discount for your main contract was activated on 26th March 2021 and that your 2 contracts are prolonged now for 24 months. So, altogether you have now a basic fee of 39,98 € for both contracts excl. 7,50 € for your SAMSUNG GALAXY A20E that will be charged until September 2021.
I hope everything is fine now.
Loving greetings,
Tobias
Hi
welcome to our English Community. Nice to meet you here.
I understand your disappointment concerning the missing discounts.
But as I see, you clarified your issue already. The reason for the missing discounts was that your 2 contracts were not under the same customer number. Therefore, the 50%-combination-benefit could only be activated today.
Additionally, I see that the missing discount for your main contract was activated on 26th March 2021 and that your 2 contracts are prolonged now for 24 months. So, altogether you have now a basic fee of 39,98 € for both contracts excl. 7,50 € for your SAMSUNG GALAXY A20E that will be charged until September 2021.
I hope everything is fine now.
Loving greetings,
Tobias
Hi Tobias,
Yes that issue was resolved quickly by the O2 team. Thank you very much.
Now what will happen to the double charging from January 2020 til March 2021? It is still unfair on my end that I had to pay twice since it was an error by O2 Partner Shop. They told me that I will receive the discount and that I did not have to do anything on my end because the shop will combine both numbers under one account. I trusted that everything will be okay.
Hi
have you been in contact with the shop regarding this matter? In 2020, or 2021?
The different costumer account, which resulted in the high bill because of the missing Kombi-Vorteil, seems to be based on the differences between the 2 contracts.
I noticed that the billing adress was a different one. The first customer account was updated with the same adresse about a month later.
Different adresses prevent contracts from being put together, because the inital setting may not be overwritten by a new contract.
If a difference is spotted, a new costumer account is being created by the system.
If you have been in contact with the shop, It would be great to know the details!
Viele Grüße,
Kurt
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
