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Double charges

  • Jan. 18, 2026 4:58 PM UTC
  • 2 Antworten
  • 37 Aufrufe
Besucher:in

Hey.

i just realized that you’ve been charging me twice every month, double. One time 10euro and then 9.99. I just have prepaid S plan and should be charged only 9.99 euro. Why and i paying double for the past months?

 

edit o2_Manga: verschoben von Prepaid zu Englisch Community: Mobile

    2 Antworten

    MXP_Alex
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    • MXP_AlexLegende
    • Jan. 18, 2026 6:07 PM UTC

    Hi ​@1Nan123,

    Have you checked in ‘My o2’ to see if you have any additional tariff options activated? What payment method do you use for your prepaid tariff?

    Kind regards,
    Alex
     

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Jan. 22, 2026 8:16 AM UTC

    Hello ​@1Nan123, 

    welcome to our o2 Community 🙂

    Could you check your my o2 customer account yet?

    In case you have not yet registered your number you can do this via our webpage 🙂

    Best Regards,

    Gerrit

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