Hello o2, my mobile payment using direct debit this month failed. Can I pay via bank transfer?
Regards,
Donny
Lösung von o2_Giulia
Zur Antwort springenHello o2, my mobile payment using direct debit this month failed. Can I pay via bank transfer?
Regards,
Donny
Lösung von o2_Giulia
Zur Antwort springenHi
thanks for contacting us immediately.
Yes, sure, please pay the right amount by bank transfer.
You find the bank account-details here: http://g.o2.de/bankverbindung
Do not forget to write under “reason for transfer” (Verwendungszweck) the correct customer number that you find on your invoice (http://g.o2.de/rechnung-aktuell - Kundennummer).
In your next invoice you will be charged with a return debit note (Rücklastschriftgebühr), so please do not wonder.
I hope I could help you with this information.
Loving greetings,
Tobias
edit o2_Tobias: text corrected
Thanks
I didn’t find o2 bank account details. Is it same with the account that normally I pay?
Regards,
Donny
Hi
oh, sorry. I used the wrong link.
Yes, the bank details are the same:
HYPO Vereinsbank AG
IBAN: DE16700202700005713153
BIC: HYVEDEMMXXX
Loving greetings,
Tobias
Hi
Just fyi, it is different with the account that used to direct debit my account, the bank details is:
Telefonica Germany GmbH + Co. OHG
DE49700400410225563601
COBADEFFXXX
So, which one should I transfer?
Regards,
Donny
Hi
thanks for your question.
Please use the bank-account that I mentioned to you, not that one with IBAN ...601 at the end.
Thanks.
Loving greetings,
Tobias
My auto payment has failed.
Hello
welcome to our o2 Community 😀
If a direct debit has not been accepted by your bank, please transfer the invoice amount to the bank details that you find on your invoice.
Please let us know if you have any further questions.
Best regards
Giulia
thanks, payment done on given a/c.
Also how can i get update on router return, weather it received or not, not able to track. K-nnummer 609xxxxxxx
Edit o2_Ines/26.12./11:45/ Kundennummer entfernt.
Hey
happy new year!
If I see this correctly, we should have received the router :)
Greetings,
Flo
ok thanks, I dint get any confirmation mail/sms yet- also what about the refund?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.