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Direct debit payment failed


Hello o2, my mobile payment using direct debit this month failed. Can I pay via bank transfer?

Regards,

Donny

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Lösung von o2_Giulia 21 December 2023, 15:43

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11 Antworten

Hi @donnyndra

 

thanks for contacting us immediately. 

 

Yes, sure, please pay the right amount by bank transfer. 

 

You find the bank account-details here: http://g.o2.de/bankverbindung

 

Do not forget to write under “reason for transfer” (Verwendungszweck) the correct customer number that you find on your invoice (http://g.o2.de/rechnung-aktuell - Kundennummer). 

 

In your next invoice you will be charged with a return debit note (Rücklastschriftgebühr), so please do not wonder. 

 

I hope I could help you with this information. 

 

Loving greetings,

Tobias

 

edit o2_Tobias: text corrected

Thanks @o2_Tobias for your answer,

I didn’t find o2 bank account details. Is it same with the account that normally I pay? 

 

Regards,

Donny

Hi @donnyndra

 

oh, sorry. I used the wrong link. 

 

Yes, the bank details are the same: 

 

HYPO Vereinsbank AG

IBAN: DE16700202700005713153

BIC: HYVEDEMMXXX

 

Loving greetings,

Tobias

Hi @o2_Tobias ,

 

Just fyi, it is different with the account that used to direct debit my account, the bank details is:

 

Telefonica Germany GmbH + Co. OHG

DE49700400410225563601

COBADEFFXXX

 

So, which one should I transfer?

 

Regards,

Donny

Hi @donnyndra

 

thanks for your question. 

 

Please use the bank-account that I mentioned to you, not that one with IBAN ...601 at the end. 

 

Thanks. 

 

Loving greetings,

Tobias

My auto payment has failed.

Hello @Ashu02,

welcome to our o2 Community 😀

If a direct debit has not been accepted by your bank, please transfer the invoice amount to the bank details that you find on your invoice.

Please let us know if you have any further questions.

Best regards

Giulia

thanks, payment done on given a/c.

Also how can i get update on router return, weather it received or not, not able to track. K-nnummer 609xxxxxxx

 

Edit o2_Ines/26.12./11:45/ Kundennummer entfernt.

Benutzerebene 7

Hey @Ashu02,

happy new year!

If I see this correctly, we should have received the router :) 

Greetings,
Flo

ok thanks, I dint get any confirmation mail/sms yet- also what about the refund?

Hello @Ashu02 ,

a refund only happens if there was first a charge due to a delayed return of the hardware. This hasn’t been the case here, since you returned the hardware on time.

 

Kind regards, Sven

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