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didn't receive prepaid simcard

  • November 1, 2022
  • 5 Antworten
  • 71 Aufrufe
V
Besucher:in

你好，

 

 10 月，我在网上订购 了一张“ O2  my  Prepaid L ”卡。23 ，但我 还 没有收到。 我不知道如何跟踪我 10 月的订单。23并检查其状态。 所以我昨天（10 月 31 日）再次订购了它。 预付卡 会 再寄给 我吗？我今天（11 月 1 日）收到一封名为“请验证您的身份”的电子邮件，但我还没有收到任何预付卡。   

 

 

EDIT: verschoben von Prepaid in Englisch   o2_Maria

Lösung von o2_Jessica

Hello @viven, 

super, thanks for the feedback! 😊
I'm very happy that you received your card and can now use it. 

If you have any further questions or concerns, please feel free to contact the community. 

Kind regards
Jessi 

5 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • November 1, 2022

Please post the English text from the translator, not the original ;-)

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
V
Besucher:in
  • viven
  • Autor
  • Besucher:in
  • November 1, 2022

Sorry for my mistake. The original text is here:

“I ordered an O2  my  Prepaid L card online on Oct.23, but I haven’t received it yet. I don’t know how to track my order and check its seding status. So I ordered it online again yesterday (Oct. 31). Will a new prepaid card be sent to me again? I received an email today (Nov.1) named ‘Bitte Identitätsprüfung durchführen’, but I haven’t received any prepaid card yet.”

 

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • November 6, 2022

Hello @viven , 

welcome to our community! 💐

The new ordered sim card should arrive, if you placed the right adress in your order. 

Did you receive your sim card in the meantime?

The old card won´t be charged if it is not activated. 

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
V
Besucher:in
  • viven
  • Autor
  • Besucher:in
  • November 6, 2022

Hi Manuela, thanks for your reply. I received the new card yesterday. Thank you!

o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • November 7, 2022

Hello @viven, 

super, thanks for the feedback! 😊
I'm very happy that you received your card and can now use it. 

If you have any further questions or concerns, please feel free to contact the community. 

Kind regards
Jessi 

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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