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Device not delivered

  • November 11, 2024
  • 1 Antwort
  • 23 Aufrufe
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I purchased a device and sim but it got undelivered and now the sim seems to activated but the device is not received what will happen in this case

 

o2_Giulia, 12.11.2024, 08:42: abgetrennt von

und in neuen Beitrag verschoben

    1 Antwort

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • November 12, 2024

    Hello @Alfim 🙂
    Nice to hear from you again - even if the reason is not a pleasant one 🤔
    We need more information on this, please: When and where did you order your contract + cell phone? With us directly or with a third-party provider?
    How did you find out that the SIM card had been activated?
    Did you receive an order confirmation for both orders?
    Best regards
    Kathi

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