Deactivation of O2 prepaid card and packs

Hey @BCathie,

Are you sure you didn't book a pack? Normally, only then the money is automatically deducted. Are you registered in "My o2" and have you looked there?

Greetings,
Flo

Hi Flo,

yes, I’m sure that I did not book a pack - I’m outside Germany and use the other number. That’s why I’m very much surprised that the budget turned out to be “0”. Moreover, I start to worry that there will be a debt although I’m not using the number, I canceled the pack and was reassured in January that there will be no charges. 

I have o2 profile but there are no details on charges there. But in this profile I see that there is no pack booked.

How can I have the money back? Can you please make sure that there will be no unexpected debt?

Best,

Ekaterina 

Dear @BCathie ,

your SIM-card was deactivated and the credit is then deleted after some time.

You can request a payout of the credit balance. Please use our form to do so: Guthabenauszahlung

Kind regards,

Andrea

Hello,

I need help to disable autodebit and renewal of all the packs for my O2 prepaid  number.Please help.

Best regards,

Abheeta

Hey @abheeta,

this is our FAQ regarding your topic :) If you need further help, feel free to contact us!

Greetings,
Flo

Hallo, I will be moving out of Germany mid of December. I would like to end my prepaid SIM card contract and get the account credit back after I leave Germany. This link this form for the termination and the credit payout is not working for me. 

Hello ​@Irtv5, I looked for the right link for you. → Prepaid Guthabenauszahlung

You can use this form to have your credit paid out and your card will also be canceled with the payout.

If you have further questions, don’t hesitate to write us here 🙂

Kind regards, Ines.

Hello,

I am Manish Eregowda and i want to end my pre paid contract with o2 and stop the sepa auto credit too. Could you please help me out?

Hello ​@Manish Eregowda,
welcome to our community 😀
It's sad that you want to cancel your prepaid SIM card with us 😔

Do you still have credit with us? You can request this using our prepaid credit withdrawal form - this will also deactivate the SIM card.
Best regards

Kathi

Hi I am moving abroad and dont want to continue with the O2 tariff. Please deactivate the pack. And also delete the direct debit that has been activated.

Thanks,

Abhilash

Hello ​@joseabhi,

cancellations we cannot do here via our community.

if you have a prepaid number you can cancel via our online form or the form for returning your charged credit of your card, which will also automatically temrinate your prepaid card.

Best Regards,

Gerrit