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Hello,

my phone data is fast ending and I need more data so I could surf more. I’ve found in the app on how to book one like for example the speed option of +500gb. And I have to pay extra aside from the existing one that I have? Under details it says that it can be extended automatically. What if I want to cancel it after two months coz it’s kinda expensive, y’know? How will I be able to do that? Thank you. Your answer is highly appreciated.

27.10.2023 12:09 o2_Katja verschoben aus Mobilfunkdienste

Lösung von Vilureef

Hello @Tinay,

The €29.99 is in addition to the basic fee. You can then unsubscribe from the option at any time using the same method as you ordered it. Notice period is 4 weeks.

Best regards

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War das hilfreich für dich?

Vilureef
Superstar

Hello @Tinay,

The €29.99 is in addition to the basic fee. You can then unsubscribe from the option at any time using the same method as you ordered it. Notice period is 4 weeks.

Best regards


  • Neuling
  • 8. Oktober 2023

Oh hello there. Thank you very much! 


  • Neuling
  • 8. Oktober 2023

So I’ve booked that option and does it take a minute or hours to activate?


Vilureef
Superstar

Hello @Tinay,

It should activate within a few minutes.

Best regards


o2_Bianca
  • Moderatorin
  • 23. Oktober 2023

Hallo @Tinay,
Would you like to bring us up to date? Did everything work out or can we help you further?
Kind Regards, Bianca


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