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credit not recognised

  • November 6, 2025
  • 2 Antworten
  • 11 Aufrufe
T
Besucher:in

I just bought 15 € credit to top up my monthly pay as you go which I've had for years, but when I submitted the code, my credit was 7 €. Where is the rest of my money?

 

o2_Giulia, 11.11.2025, 19:29: verschoben von O₂ Prepaid zu  English O₂ Community: Mobile

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • November 6, 2025

    What does it say under "Top-ups and withdrawals" in the customer portal?

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • November 11, 2025

    Hello ​@Tovling,

    welcome to our o2 Community 😀 

    Unfortunately, we cannot directly check for you why the full amount was not credited. Have you already been able to clarify this with our prepaid customer service in the meantime?

    If you still need any assistance, please let us know.

    Best regards

    Giulia

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