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Hello, 

My 2 year contract is ending on 7th of January and I want to keep my number but cancel the contract. So i would like to convert my postpaid sim to prepaid. What is the process? I called the custome service (English) and they told me to first apply for termination and then call the prepaid custome service which is only available in German language. Any help or information is highly appreciated! 

 

Sehar. 

 

o2_Giulia, 05.01.2024, 20:05: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

Hello @Sehar,

welcome to our o2 Community 😀

I am very pleased that you are staying with us as a prepaid customer.

You can cancel your current contract online with the online cancellation form.

There is actually no need to call Prepaid Customer Care. You can also simply order a new prepaid card online here: Prepaid tariffs.

Porting your phone number is easy online and free of charge:

Please let us know if you have any further questions.

Best regards

Giulia

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