Hello team!
I have a prepaid O2 SIM card. When I paid the for the next month, I chose the 4GB per 28 days option (o2 my Prepaid Data Pack L) for 9.99 euros, however, the one I used before (o2 my Prepaid S) also automatically charged me 9.99 euros. Could you please help cancel one of them? Thanks very much!
o2_Giulia, 11.05.2023, 16:20, moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile
Lösung von o2_Andrea
Dear
welcome to our community. 🌺
The old pack is on hold and is automatically re-booked as soon as new credit is available. It must be explicitly deactivated before another Pack can be booked, otherwise it will be automatically re-booked.
Do you want to book the Pack S again next month or do you want to switch to the Pack L manually yourself?
I have reimbursed you for the cost of Pack L.
Kind regards,
Andrea
Dear
welcome to our community. 🌺
The old pack is on hold and is automatically re-booked as soon as new credit is available. It must be explicitly deactivated before another Pack can be booked, otherwise it will be automatically re-booked.
Do you want to book the Pack S again next month or do you want to switch to the Pack L manually yourself?
I have reimbursed you for the cost of Pack L.
Kind regards,
Andrea
Dear
welcome to our community. 🌺
The old pack is on hold and is automatically re-booked as soon as new credit is available. It must be explicitly deactivated before another Pack can be booked, otherwise it will be automatically re-booked.
Do you want to book the Pack S again next month or do you want to switch to the Pack L manually yourself?
I have reimbursed you for the cost of Pack L.
Kind regards,
Andrea
Hi Andrea, thanks very much for your reply! I have cancelled the prepaid Data Pack L and received the refund. I have a question: Pack S costs 9.99 euros including 3.5 GB mobile data, is Pack L the same as Pack S? I would like to use the cost-effective one. Thanks!
Hey
i hope i can help you :) Pack L includes 13,5GB (currently 18,5GB) and Pack S only includes 3,5GB (currently 6GB).
Maybe this overview will help you
Greetings,
Flo
Hello i have renewed my contract to unlimited
but i have received i used 5GB 80% if i want 2GB i send sms to get it
but my question is if this GB ends will they take money instead or the internet will stop ? Because i have orderd unlimted and i get this why is that ???????
Hello
welcome to our o2 Community 🙂
Did you order an Unlimited on Demand Tarif postpaid contract where you can use 10 GB per day and can upload indefinitely and cost free 2GB each with answering the SMS reminding of the used up or soon to be used up 10 GB?
Best Regards,
Gerrit
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