After looking for a new smartphone and getting a nice flat offer as new customer, I decided to go with o2, even some friends told me that’s a crappy company. I I pre-ordered the Huawei P30 pro on 1st of april 2019, so I signed the new contract. A day after I guess I received an email said I did need to pay in advance 167 € even though the offer said that I don 't need to pay anything. OK. That was not an issue. I pre-paid that ammount, I received my phone, my sim card, everything is fine. Later in mid-June I am ordering the O2 DSL for home. I was charged the connection fee. Later in late september I had some issues with N26 bank, which caused soem SEPA payments to fail ... Because of this fail, I decided to pay O2. so it was 2 separate transfers during a single month one for 25 € and on for 41.50 €. I went to the O2 app to check the descriptor of payments and 41.50 €. Then I received the support and said that is 41.50 € is the payment for the phone, and 25 € is for the sim card flar rate. When I asked why it 's like this because I probably should have a single payment that includes both. When I asked why I can not see the 41.50 € transfer to my O2 app she said it 's linked to another account.
I've got two separate contracts, one for the phone and one for the sim card. So they are not liking and I am not getting the discount. He said I need to go to the office where I sign the contract and let you try to fix the issue. That 's what I did, I went to the O2 office where I signed the contract, the guy realized the issue but said there 's nothing they can do because it 's too late, it 's almost 8 months, I should have come with the issue within 6 months. He said it 's my mistake that I did not check my monthly payment and I did not notice the mistake before.
Well I signed a contract, I did not speak English (yet) and I fully trusted the O2 guy and O2 company. Now I can not fix it because it 's too late. Now I can not cancel the contract because it 's a 2 years contract, right? And I need to pay € 400 extra for nothing, because O2 did a mistake, how convinient.
Some of my friends suggested did I need to file a complaint against o2 using this services https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_de but to be honest I'm trying to avoid this kind of "official complaints " as much as posisble.
Really hope I can get my problem solved or I can get a contact from some O2 internal complaint services.
13.10.2022 10:35 o2 Katja: moved from Mobilfunkvertrag to our english community
Lösung von o2_Jan
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