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Contract extension without consent


on 04.04.2023, the O2 Shop at Schützenstraße 3, 80335 München called me regarding a contract extension and gave me an offer. I told him that I need to think about it and will let him know if I want to extend my contract.

 

Two hours later, without my consent, he extended my contract of which I received no confirmation and any notice or papers. 

 

I have called O2 multiple times, talked to more than 5 people, and visited the shop. When I visited the shop, the shop owner admitted his mistake, said he misunderstood, had fixed the error, and canceled the contract. However, it does not show anything in the system, and upon calling O2 customer care, they also say they do not see anything in the system and that cancellation is only possible after two years.

 

I need help here as I do not want to continue with O2 and cancel my contract. Had the shop owner not extended my contract, I could have canceled my contract on 19.07.2023. 

Lösung von 38akash86

Hi @o2_Matea ,
Thanks for checking in.
I have not received a confirmation by post however, I can see it on the My O2 app that the extension is canceled now.

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6 Antworten

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Profi
Forum|alt.badge.img+9
  • Profi
  • 41920 Antworten
  • 8. April 2023

Send an email to cancel the extension to widerruf@cc.o2online.de. You can terminate the contract here: http://info.o2online.de/kuendigung/


  • Autor
  • Neuling
  • 5 Antworten
  • 10. April 2023

Thanks for the suggestion. I have done the same. Do you happen to know if they will send me a confirmation of cancellation for the extension by post?


o2_Ines
  • Moderatorin
  • 5698 Antworten
  • 15. April 2023

Hi @38akash86, yes of course 😊 You will receive an answer by letter.

Kind regards, Ines.


o2_Matea
  • Team
  • 2214 Antworten
  • 18. April 2023

Hey @38akash86 ,
I wanted to check in with you 🙂
Have you receive any confirmation of your cancellation yet?
Also, we do have an english speaking support if you prefer communicating via phone, you can speak with the customer service please call 089 6666 300 81 and our colleagues will be happy to help.
If you’re looking for DSL or prepaid support, which our hotline does not cover yet, please visit the english broadband and DSL board or the mobile board for prepaid topics in our english community.
Best, Matea


  • Autor
  • Neuling
  • 5 Antworten
  • Lösung
  • 18. April 2023

Hi @o2_Matea ,
Thanks for checking in.
I have not received a confirmation by post however, I can see it on the My O2 app that the extension is canceled now.


o2_Matea
  • Team
  • 2214 Antworten
  • 18. April 2023

Hey @38akash86 ,

I have not received a confirmation by post however, I can see it on the My O2 app that the extension is canceled now.

This sounds great and is the first confirmation :-) The rest will follow via Mail 🙂


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