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contract extension


Hi 

I want to extend my current contract 0409

I can see an offer on my O2 app : 5 euro off for 24 months

My question is 

 

If I apply for this offer, do I still have the 50% discount on this contract, since 0409 is my second contact and I have a main contract 1299.

 

Could you please look into my contact and confirm this offer. 

You could also send me an offer link.

I will apply as soon as possible once I receive your confirmation.

 

Kind regards

Zhe

 

 

Edit by MXP_Alex: Moved to English o2 Community.

Lösung von o2_Maria

Hi @harry2132 ,

No, the 50% discount cannot be combined with the €5 discount. 

Best regards Maria

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War das hilfreich für dich?

o2_Maria
  • Moderatorin
  • 16. September 2021

Hi @harry2132 ,

I see that you have already renewed your contract for another 24 months, switching tariffs. 
It's nice that you've already received a suitable offer. 
I wish you a lot of fun with your new rate. 

Best regards, Maria


  • Neuling
  • 16. September 2021

Hi 

 

Thanks for your answer

I have two contracts 1299 is just recently renewed

 

But 0409 is not renewed yet, I saw the 5euro off for 24 months for this contract renewal. 

 

I want to confirm if I take the offer for 0409, do I still have the O2 Kombi-Vorteil for 0409?

Thanks


o2_Maria
  • Moderatorin
  • 17. September 2021

Hi @harry2132 ,

you already have a discount in the amount of 20 € per month. This cannot be increased by another 5 €. 
However, we will be happy to look at an offer for contract renewal and a tariff change if you want. Of course, we will then also see how high a discount can be. 

Best regards, Maria


  • Neuling
  • 17. September 2021

Hi thanks for your reply. 

Please let me know your offer.

I want the unlimited smart tariff on 0409 (extension)

Looking forward to hearing about your offer

 

Kind regards

 


  • Neuling
  • 17. September 2021

Or 120gb on 0409 

 

Kind regards


o2_Maria
  • Moderatorin
  • 17. September 2021

Hi @harry2132,

You already have the Unlimited Smart Combi rate for the phone number 0409.
The combination discount will not change if I make you a new offer here. 
However, I have sent you an email with an offer for the Free L Boost plan (120 GB). 
If you like the offer, you can accept it directly via the link in the email. 

Kind regards, Maria


  • Neuling
  • 18. September 2021

Hi 

 

Thanks for your offer

 

After careful consideration, I would like to extend my current contract 0409 to unlimited smart 

 

Now when I Check on my O2 app, I can see this page.

If I accept this offer, the monthly price for 0409 is €34.99.

In this case, do I still have the 50% discount on this 0409? 

This €5 *24month cannot be used together with 50% discount?

Kind regards

 

 

 


o2_Maria
  • Moderatorin
  • 23. September 2021

Hi @harry2132 ,

No, the 50% discount cannot be combined with the €5 discount. 

Best regards Maria


  • Neuling
  • 1. Oktober 2021

Hi, 

 

I have the contract 0409 ending at Mar 2022 with 50% combined discount 

My question is 

 

does this 50% combined discount only last for 24 months? 

 

If it lasts as long as I keep my main contact number 1299, i would like to extend the 0409 contract 

Kind regards

Zhe


o2_Tobias

Hi @harry2132

nice to meet you here again. 

I just transferred your thread to the communication that you had before with us. 

The 50%-combination-benefit (Kombivorteil) does not have a 24-month duration, but lasts as long as you do not change your contract. 

Did you already check what is possible for you under the online-link “extending your contract”?

If you need further help, just let us know. 

 

Loving greetings,

Tobias


  • Neuling
  • 8. Oktober 2021

HI, 

Thanks for your reply. 

The problem has been solved

Please close this case 

 

BR

Zhe


o2_Jessica

Hello @harry2132,

thank you for letting us know!

What was the solution for you? :nerd:

Kind regards
Jessica :sunflower:


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