Contract Cancellation within 14 Days

Hello ​@Zuhair1125,

welcome to our o2 Community 😀 

Unfortunately, there is no right of withdrawal for contracts concluded in stores. Cancellations as a gesture of goodwill can only be made by the store itself. They will decide whether there is a valid reason for cancellation.

I regret that we cannot cancel the contract for you in this case.

Please let us know if you have any further questions.

Best regards

Giulia

Thank you for your reply ​@o2_Giulia. Can you tell me one more thing if possible. I have the phone with contract for 24 months but I plan to pay off the phone by march next year. In my contract it is mentioned that I have got a discount of 12 euros on my tariff as In have purchased the hardware but in case i return it the discount will be withdrawn. Can you clear that if pay off the full amount of my phone early, the price of the sim contract will remain the same?

Hello ​@Zuhair1125,

the 12 EUR hardware benefit remains valid for the full 24 months even after termination of the installment contract. The price will remain the same. 

Best regards

Giulia