Continued Billing After Service Termination

Hello ​@YOZ123,

welcome to our o2 Community 😀

I was happy to look at your contract and your invoices.

We do not have a cancellation notice for this contract. Did you submit it online in writing?

To ensure that your contract is terminated as quickly as possible, please send us your cancellation using our online cancellation form.

A refund of the monthly fees is unfortunately not possible in this case, as this does not appear to be an error on our part.

Best regards

Giulia

I did it online and receive the cancelation confirmation via email on 24 december. what’s the issue with this?

o2_Giulia, 20.02.2025, 17:27: persönliche Daten verborgen

That is just the confirmation that the termination request was received. When does your contract term end? If you sent the termination on 24th December then the earliest could be the end of January if the minimum term has laready ended and you would receive a final invoice in February to cover the period until then. Check your contract / look in the app or the customer portal to see when it actually ends.

I also see a possible problem with the processing of your termination: You appear to have entered a phone number as the customer number! You should not post either in a public forum though!

In any case the invoices issued in January and February have to be paid.

Hello ​@YOZ123,

with this cancellation you have only cancelled the contract for a phone number ending on ...209 (which is unknown to us). Please send in the cancellation again.

Best regards

Giulia

Très bien, si l'annulation est effectuée jusqu'en janvier, même si je l'ai fait en décembre, pourquoi maintenant je reçois toujours la facture également pour février ? 

I already mention the number however from your service it was removed from the picture, as mentioning it shouldn’t be in public 

Could you please tell me how this will be solved 

Please stop posting personal details! 

Your contract has not been terminated as you did not provide the correct customer and phone numbers. That is why you need to do it again. Assuming the minimum term has already ended, the contract will end in a month and you will receive a final invoice in April.

Ok got it however now i am trying to do it online and the website from 10min still like this ? 

Hello ​@YOZ123,

please use this link to cancel your contract: https://info.o2online.de/kuendigung/

Best regards

Giulia

Thank you for your answer, but still the same problem on the website!? 

Can I do that via email or whatever alternative online? 

update : I already paid the previous bills but the website still facing the same problem so how can I cancel this contract, I will not pay each month as the problem is not from me??? 

nb: my contract term already terminated 

No, it did not. As has already been explained to you, the contract has not yet been properly terminated.

Try a different browser. There is no general problem with this form. If it really does not work for you at all, you could try using the contact form here:

https://www.o2online.de/service/kontaktformular/

Make sure you include all the relevant details, in particular the customer number and the correct telephone number.

Hello ​@YOZ123,

could you send us the cancellation of your contract using a different browser or using our contact form?

Best Regards,

Gerrit

I am still trying within the website, but so far, the same problem persists. It may be due to the delay in the unpaid bill. I am waiting for the changes on my O2, as they mention that they will receive the payment after 3 working days. 

Do you have any alternative ? 

​@YOZ123 An alternative is to use our contact form which bs0 linked earlier: https://www.o2online.de/service/kontaktformular/ 

You will then recieve a confirmation that we received your contact form with the cancellation of your contract.

Via our webpage with the cancellation form, did you try a different browser or erases cache and cooki4s in the browser settings and startet your browser new and tried again?

Best Regards,

Gerrit

Today the website is working however while filling all cases for cancel contract online it appears like this without  cancellation 

update: Now I received this paper what is the next step, how much it would take to cancel the contract ? 

That is confirmation of receipt. In order for o2 to process your request for early termination, you will also need to send a copy of the Abmeldung in Germany and proof of residence in another country. The contract will then be terminated in one month.

Send these documents to where? 

Hello ​@YOZ123,

you can send the documents as a scan or photo to us via our contact form: Kontaktformular and add your phone number and that the documents are a proof necessary for its early cancellation 🙂

Best Regards,

Gerrit

Thank you for your answer, please could you tell me which topic and category should I select in this form to provide you these documents ?

​@YOZ123 This is the choice of topics and cetegory:

And below you can upload your documents: 

Best Regards,

Gerrit